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Overview
Healix Infusion Therapy, LLC (Healix) is a leading provider of Office Infusion Centers, managing operations for over 200 physician practices, hospitals, and medical institutions. For over 30 years, Healix has been at the forefront of this industry, offering services such as drug purchasing, revenue cycle management, managed care programs, and clinical staffing.
Currently, Healix relies on multiple systems, spreadsheets, and travel nursing staff to coordinate infusion services at various locations. To enhance operational efficiency, Healix sought to centralize communication across systems, eliminate reliance on email and spreadsheets, and implement a unified platform for streamlined communication and data management.
The Challenge:
Healix needed to modernize its Provider Portal and redesign its mobile app to enhance usability and functionality. Additionally, they aimed to automate their financial report generation process to improve efficiency and enable easy sharing of reports with their clients.
To address these needs, ContentActive conducted an Architecture Discovery Workshop to assess the existing Provider Portal and mobile app, identify gaps, and recommend solutions for upgrades and automation.
The Strategy:
ContentActive proposed upgrading the Provider Portal and mobile app to provide a comprehensive, user-friendly platform. The new solution was designed to enable providers to access critical information such as financials, service statistics, patient data, invoicing, and infusion solutions in real-time.
The key objectives were:
Key Features
01
User Authentication:
Secure access for providers and administrators.
02
Dashboard:
Real-time insights into financials, patient data, and infusion services.
03
User Management:
Efficient management of user roles and permissions.
04
Billing and Invoicing:
Simplified access to billing, invoices, and payment records.
05
Reports:
Automated financial reports for improved transparency and accuracy.
06
Formulary Management:
Centralized management of infusion solutions.
07
Provider Roster:
A comprehensive view of provider details and schedules.
Results
The upgraded platform delivered significant benefits to Healix:
ContentActive’s solutions helped Healix modernize its operations by delivering a robust Provider Portal and a redesigned mobile app. By addressing communication inefficiencies, automating reporting processes, and providing real-time data access, Healix achieved greater operational efficiency and elevated the experience for its providers and clients.
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