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Overview
Revolution Energy is a newly established energy company providing residential and commercial energy services in Texas. Their goal is to promote energy solutions for both individuals and businesses while offering easy access to energy services through a modern website and customer portal.
The Challenge:
Revolution Energy required the development of a new website and customer portal to promote their energy services in Texas. They wanted to upgrade the existing system (formerly Infuse Energy’s site) and integrate the latest technology to provide a more efficient and user-friendly experience. The new site needed to include tools for energy promotion searches, account registration, and management, as well as to streamline customer access to services. The challenge was to upgrade the existing portal while maintaining the functionality required for promoting energy services and managing user accounts.
The Strategy:
To address this challenge, ContentActive focused on:
Key Features
01
Administration & Billing
Allows users to manage their billing information, payments, and settings, providing a smooth experience for both customers and administrators.
02
Account & Settings
Customers can easily access their account settings, manage their personal details, and view energy consumption data.
03
Enrollment & Renewals
Streamlined enrollment process for new customers and the ability to renew energy contracts directly through the portal.
04
Contact Us & Email Templates
Simple contact options and automatic updates to email templates for customer communication.
05
MyAccount
A centralized hub where users can view their account information, energy usage, billing history, and more.
06
Power to Choose Sign-Up & Customer Sign-Up
Tools for customers to sign up for the energy plans that best suit their needs, including a streamlined registration process.
07
New Service Address
A feature that allows customers to update their service address as needed.
08
Broker Portal
A portal for brokers to manage client accounts and assist with energy plan selections.
Results
The upgrade to the Revolution Energy portal and website provided several key improvements:
By upgrading the system and leveraging the latest CMS technology, Revolution Energy was able to offer a more efficient, user-friendly experience for their customers, promoting energy plans effectively while simplifying account management.
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