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Overview
Technical Life Care is a medical equipment repair, service, and installation company headquartered in Minnesota. They provide comprehensive support to hospitals, physician clinics, surgical centers, urgent care centers, and medical device companies. Their specialty lies in supporting Critical Access Hospitals. The company offers timely, reliable, and competitively priced medical equipment repair, leasing services, and electronic record retention in compliance with applicable regulatory standards. Customers can request services through a secure web portal or a dedicated Help Desk.
The Challenge:
Technical Life Care was aiming to enhance their Merlin Portal solution to improve internal system access and communication efficiency. The company’s goal was to provide a more streamlined, reliable, and cost-effective service for medical equipment repair and leasing, ultimately improving customer satisfaction and operational efficiency.
The Strategy
To address this challenge, a portal workflow upgrade was implemented with the objective of boosting communication efficiency and enhancing the user experience. The solution focused on simplifying workflows, improving access to information, and ensuring a seamless interaction between all stakeholders, including vendors, technicians, and customers.
Key Features
01
Vendor
Facilitates easy interaction and data exchange between vendors and Technical Life Care.
02
Technicians
Empowers technicians with tools to manage their work orders, track service requests, and maintain accurate logs.
03
Customers
Allows customers to request services, access equipment records, and communicate with the support team.
04
Equipment
Centralized management for equipment, including models, parts, and service schedules.
05
PM Template
Tools for creating PM templates and scheduling PM tasks.
06
Work Orders & Contracts
Integration of contracts with work order creation, enabling efficient service tracking.
07
Dashboard
Provides an overview of all activities, including inventory levels, work orders, and service status.
08
Inventory & Materials
Tracks inventory, parts, and materials used for equipment servicing.
09
Audit Log & Notes
Keeps a complete record of activities, including technician tips, notes, and an audit trail.
10
Invoicing & Billing
Allows easy generation of quotes, invoices, purchase orders, and inventory management.
11
Data Management
Organizes and securely stores media files, test results, and other important documents.
Results
The upgraded “Merlin Portal” significantly enhanced communication efficiency and operational workflow for Technical Life Care. The solution provided a more intuitive and user-friendly interface for all involved parties, improving customer interaction and satisfaction.
As a result, the company was able to:
This transformation contributed to the company’s goal of providing competitively priced services, offering a unique and efficient user experience, and enhancing the overall operational performance.
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